okazz Privacy Policy

1. Introduction & Scope

okazz ("we", "our", or "platform") places the highest priority on protecting the privacy of Bangladeshi players. This privacy policy describes how we collect, use, store, and where necessary share your personal information with third parties.

By using okazz's website or services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using the platform. If this policy changes, we will notify you by posting a notice on the platform.

This policy applies to all services, products, and activities of okazz — whether that is browsing the website, creating an account, or conducting transactions.

2. Information We Collect

Different types of information are collected depending on the nature of your relationship with us. The details are set out below:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, national ID number (for age verification).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, or Rocket account numbers, bank account details — used solely for processing transactions.
• Account Information: Username, password (stored in encrypted form), and security questions.

2.2 Automatically Collected Information

• Technical Information: IP address, browser type and version, operating system.
• Usage Information: Which pages you visited, how long you stayed, which games you played, and transaction history.
• Cookies & Tracking: Session cookies, preference cookies, and security-related cookies.
• Device Information: Device model, screen resolution, and unique device identifiers.

2.3 Information Received from Third Parties

• Information from relevant verification services where required for identity verification.
• Transaction confirmation information from payment gateway providers.
• Behavioral signals from responsible gaming technology providers.

3. Purposes for Using Your Information

We use your personal information only for specific and legitimate purposes. okazz never uses your information unnecessarily or without your consent.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, process bonuses, and complete transactions.
• Age & Identity Verification: To ensure that only individuals aged 21 or above can use the platform.
• Security & Fraud Prevention: To detect and prevent unauthorized access, suspicious activity, and financial fraud.
• Customer Support: To respond to your issues and inquiries accurately and in a timely manner.
• Legal Compliance: To comply with applicable laws and regulations and to provide information to authorities when required.
• Platform Improvement: To enhance the user experience and improve platform functionality.
• Communications: To send important service updates, policy changes, and transaction-related notifications.

4. Data Protection & Security

okazz takes both technical and organizational measures to protect your information. Our security framework is built on the following elements:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with industry-standard encryption.
• Data Encryption: Sensitive information — especially passwords and financial details — remains encrypted when stored.
• Access Controls: Only authorized personnel can access your information, and only to the extent required.
• Regular Security Reviews: Our systems and processes are regularly audited and tested.
• Secure Data Centers: Your information is stored in secure and protected infrastructure.

However, complete security on the internet cannot be guaranteed. We take every possible precaution, but we also ask you to keep your account password confidential and avoid logging in from unfamiliar devices.

5. Information Sharing & Disclosure

okazz never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Providers of payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, security monitoring, and technology infrastructure may receive information to the extent necessary. They operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, we only provide the minimum information necessary.

5.3 Platform Protection

Information may be shared with relevant authorities where necessary to prevent fraud, money laundering, or other illegal activity.

5.4 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. In such cases, we will notify you in advance.

6. Cookie Policy

okazz uses cookies to keep the website running smoothly and to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary to maintain login sessions and ensure basic functionality.
• Performance Cookies: Used to analyze page loading speed and user behavior.
• Preference Cookies: To remember your language, theme, and other preferences.
• Security Cookies: For CSRF protection and authorization verification.

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some basic functionality of the platform.

7. Data Retention Period

We retain your information only for as long as it is necessary or legally required. General guidelines are as follows:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Retained for a defined period in accordance with legal and regulatory requirements.
• Transaction Records: Retained for as long as necessary for financial security and potential dispute resolution.
• Log Files: Retained for a limited period for security and technical analysis purposes.

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights

As an okazz user, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances you may request deletion of your information, however limitations may apply where legal obligations exist.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Portability: You may receive your information in a structured, readable format.
• Right to Withdraw Consent: You may withdraw consent at any time, however this will not affect the validity of prior processing.

To exercise these rights, email us at [email protected]. We will respond to valid requests as promptly as possible.

9. Children's Privacy

okazz is intended only for individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If the age verification process reveals that a user is below the required age, their account will be closed immediately and any collected information will be securely deleted.

If you believe a minor has registered on okazz, please notify our support team immediately.

10. Marketing Communications

If you consent to receiving promotional communications from okazz, we may inform you about bonus offers, new games, and special events. However:

• You may opt out of these communications at any time.
• To opt out, send a request to [email protected].
• Even after opting out, necessary messages related to transactions and your account will continue to be sent.

11. Third-Party Links & Services

The okazz platform may have connections to third-party payment gateways or game providers. These third parties have their own privacy policies. We are not responsible for their practices and recommend that you review their policies.

12. International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that the information is subject to equivalent protection and meets industry standards.

13. Policy Changes

okazz may update this privacy policy at any time. For significant changes, we will post a notice on the platform and notify you at your registered email address. Continued use of the platform after a change constitutes your acceptance of the updated policy.

The latest version of this policy will always be available on this page.

14. Responsible Gaming & Data

okazz is committed to responsible gaming. By analyzing data related to your gaming behavior, we can identify potentially problematic patterns and offer support where needed. This information is never used for marketing purposes — it is used solely to support your wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.